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Retail

Tigros achieves maximum checkout efficiency in 18 months with indoor localisation

Tigros S.p.A., an Italian company operating in the retail sector, faced a challenge related to checkout management. ThinkIN's solution, RetailerIN, enabled 14 Tigros stores to achieve maximum efficiency in 18 months.

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In summary
  • Achievement of maximum efficiency at checkouts in 18 months
  • Standardisation of operational procedures at checkouts
  • 7,500 tracked elements among carts and baskets
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"Thanks to RetailerIN, the quality of service at the checkout has improved in the first 12 months of operation, reaching maximum efficiency in 18 months. As of today, the system, adapted and custom tailored, is at full capacity and used both by store staff in daily activities and at the strategic level of work organisation for the chain." 

 

CLAUDIO GRAVINA

Tigros S.p.A.

Introduction

Tigros S.p.A. is an Italian company that has been active in the retail sector since 1979. Thus far, it has a nationwide presence with 72 stores with an average of about 1,500 square metres.

Problem

One of the challenges the chain faces concerns efficient management of the checkout barrier, which is the last step in the customer's journey, especially the one that the customer will remember the most about the in-store experience.

This turns out to be particularly critical for Tigros, where the stores are characterised by a rather compressed checkout barrier that can cause above-average waiting times, especially given the daily high traffic of its stores.

Solution

In 2020, Tigros decided to rely on RetailerIN technology, a retail intelligence platform that, starting from the tracking of cart and basket, maps the customer's entire journey in-store, making the store as measurable as an e-commerce. The results are remarkable, the solution enabled Tigros to achieve maximum efficiency in 18 months and ...

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